GET FLAT 20% OFF ON ALL PURCHASES ABOVE ₹ 3990

Returns Policy

  1. We hope you love your Obori merchandise! That said, if you’d like to return or exchange an item, please do so within 15 days of receiving your parcel (e-mail us at contact@Obori.in or call/WhatsApp us at +91-8130196961). We will respond within 48 hours of receiving your request. Return or exchange requests placed after 15 days of receiving your order will not be eligible for a return or exchange.
  2. Once your return or exchange request is approved, we will arrange a reverse pickup from your shipping address.
  3. If a reverse pickup is not available on your pincode, we will request you to ship the items back to us using a reputable courier partner that offers a tracking number. The return shipment must be received by our warehouse within 10 days of requesting the return.
  4. Please ensure the original packaging is intact for a reverse pickup. Items must be unused and unwashed, in their original condition, with their labels and tags intact. This is essential as items need to be resalable – returns that have been used or received without their original packaging or labels/tags will be not be entertained for returns and exchanges.
  5. We will notify you as soon as we receive your reverse shipment. Upon verification, if the return shipment meets the above requirements, we will process a return/exchange.
  6. Shipping fees and COD charges are non-refundable.
  7. In case of an exchange, we will send the replacement upon receiving the return shipment. If the replacement item price is more than the original item ordered, we will send you a payment link for the balance amount. Alternatively, if the replacement item price is less than the original item ordered, we will refund the balance amount.
  8. Exchanges, when requested, are limited to one-time only.
  9. The following products are not eligible for returns or exchanges:
    Merchandise bought on sale cannot be returned. However, only garment exchanges for size are permitted one-time only at a processing fee of INR 149.
    We do not accept returns or exchanges on infant (0-6M) merchandise for hygiene reasons

ORDER CANCELLATION:

  1. We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care prior to the dispatch of your order. We will respond within 48 hours of receiving your request.
  2. If your order meets the above requirement, for pre-paid orders, you can choose to get a store credit for the full value or a refund back in your original mode of payment.

DAMAGES:

  1. We pack our merchandise with utmost care and love. Should you receive your package in a poor condition or find it tampered with at the time of delivery, please refuse to collect the parcel and notify our Customer Care team. We will arrange to send a fresh shipment.
  2. In case you find your merchandise damaged post-delivery, please contact Customer Care within 48 hours of receiving your parcel. We will respond within 48 hours of receiving your request. Damages returned after 48 hours will not be eligible for returns or exchanges.
  3. We may request you to send us photographs of the damage, so we can assess the nature of the damage and offer an appropriate resolution to close the case.
  4. In case of damage, we will replace the damaged merchandise at no cost to you. If we are unable to send a replacement, we will offer an alternative, or the option of a refund in your original mode of payment (or bank transfer in case of COD payments).

REFUND POLICY:

In the case of returns, for any reason, we will do a cashback. Shipping fees and COD charges are non-refundable.

SALE POLICY:

  1. Not all our discounted merchandise are eligible for returns or garment size changes.
  2. On sale items at a processing fee of INR 149 (i.e., we will exchange the garment purchased for a smaller or larger size only of the same product).
  3. Shipping fees and COD charges are non-refundable.

Have a question? Chat with us, or e-mail us at contact@Obori.in, or call/WhatsApp us at +91-8130196961. We’d be happy to answer any questions you may have.

WhatsApp